Refund policy

Return and Refund Policy

All sales of live animals are final.

Because of the nature of live coral, we cannot accept returns once an order has been delivered. Coral that has been added to a customer's tank cannot be resold and may carry pathogens that would compromise our system.

Live Arrival Guarantee

While returns are not accepted, every order is covered by our Live Arrival Guarantee. If your coral arrives dead on arrival (DOA), we will replace it with an equivalent specimen or issue store credit for the purchase price.

Full terms, conditions, and claim process are available at [deLIGHTfulCoral.com]/pages/live-arrival-guarantee.

Order cancellations

Orders can be cancelled for a full refund any time before they ship. Once an order has been packed and shipped, it can no longer be cancelled and the Live Arrival Guarantee terms apply.

Refunds for shipping issues

If your order is lost in transit, delayed past the guarantee window, or otherwise mishandled by the carrier in a way that results in DOA, the Live Arrival Guarantee covers replacement or store credit. Shipping fees are non-refundable except in cases where deLIGHTful Coral cancels the order before fulfillment.

Damaged hard goods

For non-living items (heat packs, cold packs, accessories, gift cards), returns are accepted within 14 days of delivery if the item is unused and in original condition. Customer is responsible for return shipping. Contact us at [your email] to initiate a return.

Questions

For questions about this policy, contact us using this page: https://delightfulcoral.com/pages/contact